# The most proven platform for agentic customer service

Replicant’s proprietary agentic architecture combines the intelligence of LLMs with code-based guardrails to maximize accuracy, eliminate hallucinations, and deliver exceptional customer experiences across voice, chat and SMS.

[Request a demo](https://www.replicant.com/request-a-demo)

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#### 8 years of experience

building enterprise-grade AI.

#### 100s of deployments

across every major industry.

#### 100M+ conversations

and 1B+ agent minutes automated.

## How it works

##### Replicant’s platform dynamically creates AI agents modeled after your top performers

##### Learn

Analyze human conversations and identify top automation opportunities

##### Replicate

Build AI agents with your business logic, knowledge, workflows, and guardrails

##### Test

Simulate conversations and stress test for quality and compliance

##### Deploy

Launch reliably with A/B tests and seamless escalations

##### Improve

Monitor, score, and optimize to continuously increase impact

“
We didn't want a vendor. We wanted a partner who was evolving with the tech and with us. You guys [Replicant] aren't just doing the out-of-the-box approach. You're very much attuned to what we're up against.
”

Demetri Salvaggio | Vice President of Customer Experience & Operations | Engine

## Enterprise-grade conversational AI

### Accurate

##### Our architecture combines LLMs with deterministic guardrails to power empathetic AI agents that stay on-script, don’t hallucinate, and follow business processes 100% of the time.

#### Deterministic, code-based guardrails

Business rules and security policies are codified outside of LLM prompts to guarantee 100% adherence.

#### Model orchestration

Coordination of multiple-models across speech recognition, text-to-speech, and reasoning models provides a ‘best-of-breed’ experience for every conversation.

#### Supervisory agents

Multi-agent architecture audits every conversation turn in real-time for brand compliance, hallucinations, and policy violations.

### Reliable

##### Our platform has built in redundancy at every part of the stack, with zero single-point-of-failure and >99.95% uptime.

#### AI model redundancy

Vendor-agnostic platform protects against downtime and excess latency.

#### In-house telephony

Proprietary telephony stack, combined with third-party back-ups, guarantee that every call is answered and no call is dropped.

#### Multi-region, multi-vendor infrastructure

Workloads are distributed across multiple geographic regions and cloud providers, with automated fail-over to guarantee 99.95% uptime.

### Secure

##### Replicant enforces comprehensive controls to support enterprise deployment of LLMs for mission-critical applications.

#### Certified compliance

Replicant is certified for SOC 2 Type II, HIPAA, PCI DSS, GDPR, and CCPA, confirming readiness for every use case.

### Transparent

##### Replicant captures and analyzes 100% of conversations across channels and agents for full traceability and auditability.

#### Generative AI scoring of every conversation

Monitor every conversation, agent, and customer to assess policy adherence, customer satisfaction, and customer effort. Then explore results conversationally through AI-powered insights.

#### Robust analytics

Customizable dashboards track your most important performance metrics and KPIs.

#### Talk to your data

Analyze any call or subset of calls with a Chat-GPT like experience embedded into the platform.

### See how it works

Storylane is a platform for creating and sharing interactive demos. Welcome to the future of interactive demos.

## Explore the Replicant Platform

See how it works in our interactive product tour

1

Conversation Intelligence

Turn every conversation into actionable intelligence.

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2

Conversation Automation

Resolve more conversations without hiring more agents.

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## Fast to implement, easy to maintain

##### Replicant captures and analyzes 100% of conversations across channels and agents for full traceability and auditability.

#### Robust integrations

Rapidly connect to existing systems, 100s of pre-built connectors, and integration patterns across CCaaS, CRM, ticketing systems, and systems of record.

#### Delivery expertise

Replicant embeds seasoned conversational AI experts into your team - professionals who’ve delivered hundreds of successful enterprise deployments.

#### No-code self-service development

Build and edit AI agents with natural-language instructions, and test agents against synthetic customer data to optimize performance.

## Learn more

Connect with a product expert to see Replicant’s platform in action and learn how it could be deployed at your organization.

[Request a demo](https://www.replicant.com/request-a-demo)