Conversation Intelligence

Turn every conversation into a roadmap for automation and insights

Analyze every interaction to reveal what drives contact volume, what to automate next, and why.

Transform your contact center with confidence

Insights layer

  • Analyze 100% of voice, chat, and email conversations
  • Uncover root causes, friction, and business drivers
  • Identify high-impact workflows to automate next

Analytics layer

  • Access QA dashboards for human and AI agents
  • Evaluate agent performance with automated scoring
  • Coach agents at scale with personalized, AI-driven plans

Single-view dashboard

  • Analytics and CX performance data all in one place
  • Full visibility across human and AI conversations to reveal what drives volume, what to automate next, and how to improve CX performance.
  • Identify high-impact workflows to automate next

“ The breakdown of call drivers was a gap we had before. We were guessing. Now it's clearer than it's ever been, and we're only scratching the surface of what we can learn. ”
Loren Andersen, Director of Strategy and Operations

“ Conversation Intelligence is a breath of fresh air for contact center leaders. We've always had massive amounts of data, but it was like finding a needle in a haystack. Now, we have clear, actionable insights that help us make better business decisions—and we're just getting started. ”
Cindy Gambosh, Director of Workforce Automation

“ With Replicant, we’ve unlocked a new level of visibility into what drives calls to our contact center. The platform’s insights have empowered us to identify patterns, improve processes, and implement AI automation where it matters most. ”
Nigel Ponds, Global Director, Workforce Management

Ground your AI strategy in data

Reduce costs, increase automation, and elevate CX with Conversation Intelligence.

Get full visibility

Move beyond partial QA samples with a complete view of every conversation across channels

Create a roadmap

Stop guessing which workflows to automate and use AI insights to prioritize what drives impact for your business

Scale agent coaching

Reduce manual tasks with automated QA and coaching to identify agent gaps and improve performance at scale.

Turn Every Conversation into Actionable Intelligence

Discover how you can use AI-powered insights to automate QA, improve agent performance, and boost customer satisfaction.

How it works

Analyze

Listen and analyze every audio conversation—not just transcripts—and score every interaction across voice, chat, and email.

Discover

Understand what drives contact volume, where friction exists, and how performance changes over time.

Prioritize

Identify high-volume, high-friction workflows to determine what should be automated next.

Stop experimenting. Start resolving.

Steer clear of pilot purgatory with just one conversation.