Customer stories
Real business impact from real contact centers
See how leading brands cut costs, boost CSAT, and handle more with premium AI agents for voice and chat.
How Fanatics used AI to turn CX into a competitive advantage
Trusted by industry leaders
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Here's what AI that customers love actually delivers.
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2x
increase in call completion rate
87%
resolution rate
50%
of payment-related calls resolved by AI
$1.5m
in annual savings
500k
calls automated
Trusted across financial services, transportation, travel, retail and more.
Sunrun achieves a 50% call resolution rate
By fully automating payment-related calls in both English and Spanish, Sunrun was able to allow agents to concentrate on more complex issues.
50%
of payment-related calls resolved
4.6/5
CSAT score
CAA Club Group doubles call completion rate
By adopting AI and automation, Canadian Automobile Association (CAA) no longer has to hire 40+ agents for seasonal spikes and their NPS has risen to 82.
<1%
Agent escalation rate
8
Weeks to deployment
Southwest Medical Imaging answers 20% more calls
By deploying Replicant to fully automate appointment cancellations and confirmations, Southwest Medical Imaging (SMIL) increased agent capacity by 20% while providing faster, more personal care.
700+
calls automated per day
20%