The Automation Game Has Changed

Goodbye Deflection.

Hello Resolution.

With Generative AI, CX automation is no longer just a band-aid solution.

Start resolving requests end-to-end with zero agent involvement.

Ditch the clunky bots and give your customers an experience they’ll love.

A high Resolution Rate transforms the entire contact center model.

50% lower operating costs, less agent attrition, fewer call spikes and higher CSAT.

Join the Resolution.

Resolution Rate Calculator

Resolution Rate:

0%

Baseline With No Automation

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CSAT

Move the slider to explore your ideal resolution rate

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A Resolution Rate of 0%, represents when your baseline without any automation.

Benchmark Resolution Rates by Industry:

• Auto Insurance: Up to 90%
• Insurance: Up to 85%
• Consumer Services: Up to 75%
• Healthcare: Up to 75%
• Travel & Hospitality: Up to 63%
• Transportation: Up to 50%

Receive a free Call Assessment to uncover your savings potential.

Get Started

Explore Our Resolution Rate Resources

Guides & Reports
The Ultimate Guide to Using AI for End-to-End Customer Service
Download now](https://www.replicant.com/resources/guides/how-to-resolve-customer-requests-with-ai)