Pioneers in Conversational AI
Enabling contact centers to deliver exceptional customer service with AI since 2017.
Our story
Led by founders Gadi Shamia, a veteran of CX innovation, and Benjamin Gleitzman, an accomplished technologist and former contact center agent during his time at MIT, Replicant understood from the start that customer service is just as much an art as it is a science.
Since 2017, we’ve been on a mission to use AI to resolve as many conversations as possible while elevating human agents to do what they are uniquely good at.
Replicant by the numbers
- 1B+ Minutes Automated
- 200 Successful Deployments
- 65 Net Promoter Score (NPS)
With Replicant, it’s not just about the solution itself, but about the partnership and their ability to strategize and see downstream with us.
Bill Hackett,
Vice President of Contact Centers
Strategy and Operations
Our leadership team
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Gadi Shamia
CEO and Co-Founder
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Benjamin Gleitzman
CTO and Co-Founder
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Margaret Cichosz
Head of Talent
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Natalya Davick
Chief Financial Officer
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Jeremy Roy
Senior Vice President, Engineering
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Zachary Cooper
Vice President, Sales
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Marcela Heywood
Vice President, Marketing
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Benjamin Edick
Vice President, Product
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Ruben Velazquez
Senior Director, Information Security and Compliance
Technical prowess
Our team of more than 110 engineers, product managers, and conversation design experts have deep expertise in AI, automation, contact center operations, linguistics, machine learning and more.
Our investors
We’re growing - join the team
Explore current open opportunities and find your next dream role.
The culture at Replicant is awesome because we collaborate and work as a team.
Director, Solutions Engineering
Everybody here is at the top of their game and is so supportive.
Account Executive